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Childline India Foundation

Safeguards children nationwide, operating a toll-free emergency helpline, rescuing and rehabilitating children in distress, and providing humanitarian services

  • Bronze Certified 2023
  • FCRA
  • 80G
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About

  • Headquarters

    Mumbai, Maharashtra

  • Since

    1999

CHILDLINE India Foundation (CIF) is the official agency under the Union Ministry of Women and Child Development responsible for establishing, managing Read more, and overseeing the nationwide CHILDLINE 1098 service. This service is a toll-free emergency helpline available 24/7 to provide aid and assistance to children in need. As a non-profit organisation, CIF is dedicated to the protection and welfare of children in India. Its work includes rescuing and rehabilitating children in distress, providing counselling services, and advocating for child rights. Through collaborations with Government agencies, NGOs, and communities, CHILDLINE India Foundation strives to ensure the well-being and safety of children throughout the country.


Action

CIF operates CHILDLINE 1098, a 24-hour toll-free emergency phone outreach service for children in need of care and protection.

Demographies Served

Cause Area

Sector

Sub Sector

Impact

Childline India Foundation (CIF) has created an impact by handling 90 million calls since its inception, with 7 million calls received annually, covering 573 districts, and establishing 138 Child Help Desks at railway stations, providing essential aid, support, and protection to countless children in need across the country.

Vision & Mission

CIF's vision is to build a child-friendly nation that guarantees the rights and protection of all children. Its mission is to reach out to every child in need and ensure their rights and protection through technology, advocacy, collaboration and communication.

Programs

  • The CHILDLINE Service

    At CHILDLINE, the action process begins with a call to the CHILDLINE 1098 helpline, available 24/7. The call is received at the CHILDLINE centre, where details are collected, and necessary units are mobilized. The CHILDLINE team aims to reach the distressed child within 60 minutes for immediate rescue. After the rescue, CHILDLINE works with stakeholders such as police, child protection boards, social workers, and counsellors. The consent and participation of the child are valued throughout the process. To ensure ongoing safety, CHILDLINE provides long-term rehabilitation and conducts follow-ups, including meeting the child's family or visiting shelters if necessary.

Impact Metrics

  • Total Number of Calls Received

    Year-wise Metrics
    • 2016-17 1,45,75,554
    • 2017-18 1,22,09,103
    • 2018-19 1,01,18,556
    • 2019-20 82,40,949
    • 2020-21 57,88,248

  • Number of Childline Locations Covered

    Year-wise Metrics
    • 2016-17 412
    • 2017-18 420
    • 2018-19 464
    • 2019-20 599
    • 2020-21 598

Milestones & Track Record

CHILDLINE was launched in 1996 as an experimental project and has since expanded to cover 598 districts across India as of 2021.

Leadership Team

  • Dr. Anjaiah Pandiri

    Executive Director

  • Denis Rodrigues

    Head - Operations

  • Santosh G K Minz

    Head - Human Resources

  • Ellen Tonsing

    Sr. Project Head and State Lead

Demographics & Structure

  • No. of Employees

    100+

M&E

  • Internal, External Assessors

    No

Policies

  • Ethics and Transparency Policies

    No

  • Formal CEO Oversight & Compensation Policy

    No

Political & Religious Declarations

  • On Affiliation if any

    No

  • On Deployment Bias if any

    No

Registration Details

  • PAN Card

    AAATC2486J

  • Registration ID

    F - 21743

  • VO ID / Darpan ID

    MH/2014/0073251

  • 80G

    AAATC2486JF20074

  • FCRA

    83780693

  • CSR Registration Number

    Not Available

Location

Other Details

  • Parent Organisation

    Childline India Foundation

  • Type & Sub Type

    Non-profit
    Society

Website

Financial Details

 Income / Expenses

  • 2020-21

    Income
    Rs.335,489,131
    Expenses
    Rs.335,489,131
    Admin Expenses
    Rs.23,072,594
    Program Expenses
    Rs.312,416,537
    Tip: Click on any value above to exclude it.

  • 2019-20

    Income
    Rs.364,424,856
    Expenses
    Rs.364,424,856
    Admin Expenses
    Rs.25,238,655
    Program Expenses
    Rs.339,186,201
    Tip: Click on any value above to exclude it.

  • 2018-19

    Income
    Rs.305,190,988
    Expenses
    Rs.305,190,988
    Admin Expenses
    Rs.20,962,679
    Program Expenses
    Rs.284,228,309
    Tip: Click on any value above to exclude it.
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