Its volunteer teams are present at major stations in Delhi, Uttar Pradesh, Bihar, Odisha and Tamil Nadu. These teams with the help of the Government Railway Police and Railway Protection Force identify children who are alone in the stations.

It provides food and first-aid to the children who have been brought to its 24-hour helpdesk nearby each station location. After the children are provided with initial help they are shifted to shelters managed by the organisation. These shelters also take care to arrange for education, recreation and medical support for the child.

It partners with Child Welfare Committees and attempts to reunite the children with their families, in case this is not possible they are provided with a home in long-term shelters where they undergo treatment for any kind of addiction. They are also provided with vocational training to enable them to have a better future.

In the process of saving children at railway stations, the organisation manages to educate station masters, station superintendents, commercial staff and railway police to enable them to help such children.

It has been inducted by the Ministry of Railways to create awareness amongst railway police personnel in its training facilities and also received recognition and acceptance by the Credibility Alliance for its services. It also tries to influence policy decisions to make provisions for the care and safety of such children.

It aims to involve the community and passengers in railway stations to help lost children through awareness campaigns and sessions. It believes that the community should develop into a safe place for children so that they never need to leave home.

It strives to strengthen and reinforce community structures through child-centric programmes to enable better governance and safety within communities.